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During challenging times, making decisions can be difficult.  Often, knowing what is ahead of you can make the process a little bit easier.  We hope that by giving you some insight into how our intake process works, you will feel a little bit more comfortable in giving us a call.


“Sometimes the smallest step in the right direction ends up being the biggest step in your life. Tiptoe if you must, but take a step.” – Naeem Callaway

Making the Call

When you call Therapeutic Oasis, you will be connected to an experienced Intake Coordinator, who will answer any questions you may have about the therapists and services we offer. During your first call, you will be asked to provide information regarding why you are seeking treatment, the particular issues you are having, and a brief health history. Our goal is to get to know you so that we can make the best therapist recommendations possible.

At this point, our Intake Coordinator may suggest one or more possible therapists that would be a good fit for you. Often, they will discuss your case with our clinical team to determine which therapist is the best fit for your therapeutic requirements, considering factors such as specialty, experience, and availability.

Please note that our Intake Coordinators cannot diagnose or suggest particular treatments and services.  Your treatment plan will be developed by your therapist after a complete evaluation and assessment.


Once you have selected your therapist, our Intake Coordinator will prepare a Good Faith Estimate, detailing the cost of the initial assessment and follow up appointments.

After you have selected a date and paid for the first appointment, you will receive a packet of paperwork to complete (we call this our “Intake Packet”). Please make sure to complete and return this paperwork before your first session so that the time with your therapist is not reduced.

Want to get a head start on your paperwork? Start HERE. 

Are you ready to schedule?

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What's an Intake Coordinator?

Meet Alexis.  She is the Lead Intake Coordinator at Therapeutic Oasis.  Her responsibility includes getting to know potential clients, and helping them find the best therapist.  The intake team takes care of all the questions and issues related to setting up your first appointment.  She will be with you all the way up to your first appointment.