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Frequently Asked Questions
Cancellation Policy

To cancel or reschedule your appointment, please call the front desk as soon as possible.  Please do not rely on email or text messages. In fairness to both our clinical providers and other clients, we require 48 hours notice for all appointment cancellations. Appointments scheduled for Monday and Tuesday must be canceled by Friday at 12:00 p.m.

Appointments canceled with less than 48 hours notice will be subject to the full session fee.

Group Therapy

Therapeutic Oasis offers a variety of groups and workshops throughout the year.  Most groups, including DBT, require participants to be seeing an Individual or Family Therapist at Oasis.

All groups at Oasis require full payment for a minimum number of weeks (the minimum varies depending on the type of group).  Clients must commit to attending all the sessions.

Occassionally, we do offer educational groups and workshops that are open to the general public.  Sign up for our newsletter to recieve updates on current activities.

Learn more about Group Therapy at Oasis here.


Therapeutic Oasis does not “accept” insurance as payment, which means we are an out-of-network provider. You may be able to receive a reimbursement from your insurance carrier if you have out-of-network coverage. Each insurance plan has different deductibles, co-insurances, and reimbursement rates for out-of-network providers, so it’s best to give them a call.

Our office can provide you with a monthly statement, known as a “superbill”, that you may use to file your own claims. Please note that when you submit claims, your insurance company will require a mental health diagnosis, which will become a permanent part of your medical record.

In-Network vs. Out-of-Network Providers

Many people seeking therapy search for an in-network provider serving on their insurance plan; however, there are several reasons why you should consider using an out-of-network provider:

Increased Privacy
By using an in-network provider, your diagnosis becomes a permanent part of your record. Your insurance company has the right to demand personal progress notes and treatment plan updates.

By choosing an out-of-network provider, you are able to retain confidentiality. If you choose to submit a superbill to your insurance company for out-of-network services, we are required to provide either a mental health diagnosis or medical diagnosis, depending if you are seen for behavioral health or nutrition therapy. Nevertheless, by choosing an out-of-network provider, you retain greater control of your mental health record. Your insurance company can only request progress notes (rather than demand them).

Personalized Treatment Plan

Using insurance for behavioral health therapy often means that your insurance company has the ability to dictate your treatment plan. Examples may include limiting the number of visits you have per calendar year or denying certain CPT codes on the basis of that code being medically unnecessary.

As an out-of-network provider, Therapeutic Oasis has no limitations regarding your treatment. Your treatment will be driven by therapeutic recommendations; not insurance profitability.

Access to Highly Skilled and Specialized Services

Therapeutic Oasis offers specialized services from highly skilled therapists and nutritionists. Moreover, we work as a team to make sure that you have the best treatment available. By choosing to go in-network, you are unlikely to find a provider that has either the unique training or access to team support which our therapists have at the Oasis.

Individual Outpatient Programs (IOP)

Therapeutic Oasis offers an Intensive Treatment Program instead of the traditional IOP.  The difference being that the program is created for the individual by their therapist.  Our programs can be anywhere from 6-12 weeks long and are structured around our client’s schedule and specific needs.

Learn more about our Intensive Treatment Programs here, or contact our Intake Coordinator.

Online Therapy (Telehealth)

“Telehealth” was the medical community’s answer to COVID, and it is here to stay.  While in-person therapy is preferrable at Therapeutic Oasis, we have embraced telehealth and now incorporate it where it is appropriate for our clients.  (Telehealth is actually on-line therapy  via a secure Zoom session.)


Full payment is required in advance of your session.  For first appointments, we require payment to be made at the time of scheduling.  Subsequent appointments will be charged out on the morning of your appintment day.

Therapeutic Oasis accepts a variety of payment methods including:

  • Major Credit Cards
  • HSA Cards
  • Zelle
  • Wire Transfer
  • Cash
  • Checks

We do require all clients to keep a credit card on file for regularly scheduled appointments.

Pets and Emotional Support Animals

We love our pets… and we’re mindful of our clients and staff and the potential for allergies!

Service Animals as defined by ADA are welcome at Therapeutic Oasis.

Emotional Support Animals “ESA” whose sole function is to provide comfort or emotional support do not qualify as service animals under ADA. However, assistance animals (e.g. emotional support animals) may be allowed following assessment and approval by the management team.

Prior to bringing in your pet, please discuss with your therapist to determine the clinical appropriateness of having your pet in session. They will be happy to review our Pet Policy with you at that time.

Please note:

The owner/partner/handler of any service animal must maintain the animal on a leash at all times and must be in full control of the animal at all times. Any service animal can be excluded/removed from the building if its behavior poses a threat to the health or safety of others, or when its behavior creates a disruption to activities going on around it [e.g. barking or growling at others].

Selecting a Therapist

Which Oasis therapist is right for you?

Our intake coordinator will have a comprehensive conversation with you to find out what your specific needs are and collect any pertinent background information that may be required to properly match you with one of our providers. They will then discuss your case with our clinical team to determine the best fit for your therapeutic requirements, considering factors such as specialty, experience, and availability.

Team Approach

At Oasis, we use the term “Team Approach” a lot, but what does it mean? 

It means that we are not simply employees, contractors, or  interns – we are Team Members, and we support each other in our common goal of helping people heal and recover from mental illness and nutrition related disorders. Our team is most successful when we: 

  • share our expertise and perspectives
  • are open to ideas that may be different from our own
  • are flexible
  • cheerlead for each other
  • inspire and mentor our co-workers